Subscription & Refund Terms

1. Plans and prices

Every Creator gets one free submission, once — it does not renew. Paid plans give a monthly submission allowance:

Prices are in euros (EUR). The price, billing interval, allowance and total amount charged are shown before you pay.

Your allowance is a number of submissions per billing period. Unused submissions do not roll over to the next period.

2. Payment and automatic renewal

• Payments are processed by Stripe. Your card details are handled by Stripe, not by us.
• Paid plans are billed monthly in advance, starting on the day you subscribe.
• Your subscription renews automatically each month, and you are charged the plan price on each renewal date, until you cancel.
• Your submission allowance renews at the start of each paid billing period.

3. Changing plans

• If you move to a higher plan, the change takes effect immediately and you are charged straight away for the price difference for the rest of the current billing period.
• If you move to a lower plan, the change takes effect at the end of your current billing period.

4. Cancelling

• You can cancel at any time with Manage subscription on the pricing page, which opens our secure billing portal provided by Stripe.
• Cancelling stops all future renewals. You will not be charged again.
• Your paid plan stays active until the end of the billing period you have already paid for. After that, your account returns to the free plan.
• Cancelling does not by itself give you a refund (see section 6).

5. Failed payments

If a renewal payment fails, Stripe will try again, and The Plug will show a notice so you can update your payment method. For 7 days after the failed renewal, you can still use any submissions left from your last paid period, but your allowance does not renew until the payment succeeds. If the payment is not made, your subscription ends and your account returns to the free plan.

6. Refunds

Subscription payments are non-refundable, except where the law requires a refund.

In particular, and subject always to your statutory rights, we do not give refunds for:

• unused subscription time or unused submissions;
• part of a billing period, including when you cancel before the end of a period;
• not using The Plug;
• submissions that are not selected or given detailed feedback, or that do not lead to a placement or deal;
• a change of mind after the 14-day cancellation period described below.

Your statutory rights are not affected. Nothing in these terms removes or limits any right you have under consumer law — for example if the service is not provided as described or with reasonable care and skill.

Your right to cancel within 14 days. If you are a consumer, you can cancel a new subscription within 14 days of buying it, without giving a reason.

Because a paid plan gives you submissions straight away, we ask you before checkout to confirm that you want it to start immediately. You cannot buy a plan without this request. If you then cancel within the 14 days, we refund the amount you paid minus an amount for the service provided up to your cancellation, in proportion to the number of days (part of a day counts as a full day). For example, if you cancel after 3 days of a 30-day billing period, we refund 27/30 of the price.

After you buy a plan, we send you an email confirming your subscription, your request to start immediately and this cancellation right, with the model cancellation form.

To cancel under this right, tell us within 14 days of your purchase by email to ngreen@nextplaymusic.io or by post to 23 Waghorn Street, London, SE15 4LA, United Kingdom. You can use the model cancellation form below, but you do not have to.

If a refund is due, we make it to your original payment method within 14 days of the day you tell us you are cancelling.

7. No guaranteed results

A paid plan gives you more submissions. Every valid submission is listened to as described in our Terms of Service, but a paid plan does not guarantee detailed feedback, selection, a placement, recording contract, publishing deal, sync, income or any other commercial success.

8. Price changes

We may change the price of a plan. If we do, we will tell you at least 30 days before the new price applies to you. It takes effect from your first renewal after that notice period, so you can cancel before then if you do not want to continue.

9. Contact

Questions about billing, cancellations or refunds? Contact us at ngreen@nextplaymusic.io.